Online Help

Before you can make an online booking, you must have registered your details and created an account.

How to register and create your account

1. Select     register    , this will take you to the CREATE A NEW ACCOUNT page.
2. Specify a User name to use when you log on to your account. This will need to be a minimum of six characters.
3. Specify and confirm your email address. This will replace any email address that we hold for you.
4. Specify your Date of Birth.
5. Specify your Zest Card number.
6. Choose a Security question.
7. Specify your Security question answer.
8. Select     register    .
9. If your registration is successful, you will receive an activation email.
10. Select the activation link in your email.
11. You will be taken to the ACCOUNT ACTIVATION page.
12. Your User name will already be populated.
13. Answer the Security question.
14. Specify and confirm your Password.
15. Select     activate    .
16. Your account is now active and you can start to make online bookings.

How to make an online booking

1. You can book either an Activity or a Class.
2. Court bookings are treated as Activity bookings.
3. From within the Search panel, select either Activities or Classes.
4. Select a Site.
5. Select an Activity or Class.
6. Select the Date for your chosen Activity or Class.
7. Select the From time.
8. Select the To time.
9. Select the Duration of your chosen Activity or Class.
10. Select     search    .
11. Add your activity or class to your basket by selecting the corresponding basket icon.
12. Select another activity or class to add it to your basket.
13. Read and accept our Terms and Conditions and select     checkout    .
14. Select Confirm booking.
15. To print a copy of your booking confirmation, select Print receipt.

Frequently asked questions

1. Why aren't my card details being recognised when I try to register?

If your card number is shorter than 5 digits, you need to use leading 0s (zeros) to make it 5 digits long (eg 123 should be entered as 00123).

2. I can select the activity or class that I want, but why isn't the time that I want listed?

If your preferred time is not listed in your search results, then your chosen activity or class is unavailable for that time.

3. Can I see the bookings that I have made?

Yes, select         Account History         and you will be able to see all of your bookings.

4. Is there a limit to the number of bookings that I can make?

You can make up to 24 online bookings in any 8 day period.